Right of withdrawal
If you are a consumer buying at a distance, you generally have 14 days from receiving the goods to notify us that you wish to withdraw from the purchase, subject to legal exceptions. You then generally have a further 14 days to send the goods back.
How to request a return
Send your request to [RETURNS EMAIL] or by post to [BUSINESS POSTAL ADDRESS]. Include your name, order reference, the item(s) you wish to return and a clear statement that you wish to withdraw.
Return shipping
Return shipping costs are paid by [INSERT YOUR POLICY, CONSISTENT WITH LAW AND PRE-CONTRACT INFORMATION], unless the item is faulty or applicable law requires otherwise. Do not send an item back before contacting us for return instructions.
Refunds
Where a refund is due, it will be processed within the applicable legal period. If the original payment was collected in cash on delivery, we will agree a lawful refund method with you and may need bank details to make the refund.
Faulty or incorrect items
Contact [CUSTOMER SERVICE EMAIL] with your order reference and a description of the issue. Your statutory rights remain unaffected.
Online withdrawal functionality
Before launch, add a clearly accessible online withdrawal feature if required by current French law for contracts concluded through an online interface. This static template does not submit withdrawal requests to a server.
Model withdrawal statement
“I hereby notify you that I withdraw from my contract of sale for the following goods: [goods]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Date: [date].”